About

Dublin, Ireland
 
The Client

Datacenter People is working with the largest global provider of cloud and carrier neutral data center, colocation and interconnection solutions.

What The Job Involves 

• Provide Tier 1 and Tier II network and customer service support for mission critical 24/7 Data Centers.
• Provide Tier I direction and coaching for customers portal usage.  
• Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers.  
• Monitor and action Alarm platforms to ensure all major or critical alerts are dealt with within SLA.  
• Generate and publish internal and external customer notifications and updates relative to Incidents, Maintenance and Advisories specific to site or regional impact.  
• Provide proactive and reactive assistance for external customers specific to site operations, connectivity product and customer portal issues and questions.  
• Escalation point for issues escalated from junior team members where appropriate.  
• Provide support for the DLR network environments including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion, or escalate as needed.  
• Detects and analyses alarms to provide basic troubleshooting, escalating to Tier III and management if necessary.  
• Prioritise and triage work properly to meet established KPI measures and commitments.  
• Provide effective communication with Tier III and management to ensure issues that are escalated receive immediate attention.  
• Provide thorough documentation of Incident, Maintenance and Problem details in near real-time using existing systems & tools.   
• Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations.  

We’re Looking for Someone With

• 1 year of experience working in a Network Operation Center, Contact Center or equivalent.  
• 1 year of experience providing customer service or technical support or equivalent.  
• Excellent written and oral communication skills, able to engage with colleagues and customers and diffuse difficult situations.  
• Ability to multi-task and prioritise job requirements.  
• Discipline and commitment to meet deadlines.  
• Self-motivated and able to work on issues independently with limited supervision.  
• Effective organisational skills and attention to detail.  
• Basis skills with Microsoft Operating Systems, Office Suite and Visio.  
• CCNA or equivalent certification preferred.   

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Montreal, Canada
 
The Client

Datacenter People has been instructed by a global player and the leading European cloud provider operating over 450,000 servers within 34 data centers across 4 continents to reach 1.6 million customers in over 140 countries.

What The Job Involves 

• Define and deploy indicators to control and monitor your region's performance. 
• Monitor performance and assist teams in the operation of IT and infrastructure activities: growth connections, inventory management, etc.
• You help maintain and run the data center infrastructure. 
• Plan and coordinate the operational activities of the data centers located in your region. 
• Ensure that expected service levels are met and guarantee operational improvement. 
• Monitor the application of our key regional processes and participate in the continuous improvement of processes within your scope. 
• Ensure that data centers and production facilities comply with local regulations. 
• Manage operational teams in your region's data and production centers. 
• Inform, direct and coordinate center managers. 
• Contribute to the deployment of skills and the optimisation of regional organisation. 
• Help define the training and documentation required to optimise and improve performance.
• Drawing up workload and recruitment plans with the human resources department. You participate in the recruitment of production data center teams. 
• Define and evaluate the budgets required for each center in the region.
• Provide leadership and direction for your region's development initiatives. 
• Build strong links with companies in your region and contribute to regional development and growth.
• Contribute to the deployment of new data centers in your region. 
• In liaison with the regional sales team, you will contribute to knowledge of our activities and operating model and supervise visits to our data centers. 
• Manager of the Beauharnois site, which is unique in that it contains both a data center and a production center. 
• As such, you are the main contact for local and regional external authorities, as well as the internal contact for OVHcloud HQ services. 
• Lead the local management committee, monitor KPIs for the 2 parts Production and Data center.
• Coordinate operations for the data center, production center and site growth with expansion projects. 
• Responsible for relations with the USA sites, in conjunction with the USA regional manager, mainly concerning the production of racks for the USA region. 
• Responsible of promoting OVHcloud externally with the local community and be in charge of relations with neighbouring manufacturers. 

We’re Looking for Someone With

• Very good knowledge of IT and data center infrastructures. 
• Excellent leadership, communication and organisational skills. 
• Ability to manage and support data center and production managers. 
• Mastery of continuous improvement and industrial performance methods 
• Crisis management. 
• Knowledge of operational management tools (budgeting, reporting, etc.) 
• Ability to work in compliance with standards and regulations. 
• Good knowledge of English and French, written and spoken.
• Good leadership skills.
• Open-mindedness and ability to involve employees in a global context 
• ability to lead and unite teams.
• Proven experience in site management. 
• 10 years' experience in industrial site management, and in intercultural environments  
• Experience within global companies, interacting with corporate departments based in Europe. 
• Strong regional network.  
• Experience in IT is a plus.   

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Dublin, Ireland
 
The Client

Datacenter People is working with a global data center services provider delivering project management, engineering design and critical facility management to hyperscale, colocation, and edge leaders.

What The Job Involves 

• Provide support in identifying and specifying project opportunities and in delivering contractual commitments on secured projects.
• Ensure that opportunities for the strategic development of projects are utilised to deliver increased turnover and profitability.
• To deliver projects to completion on time and on budget and to the satisfaction of all parties, expectations to be exceeded wherever possible.
• To identify, reduce and manage all risks (technical, statutory, health and safety, commercial or otherwise) associated with each and every project.
• Ensure compliance with project management policies and procedures.
• Ensure the provision of healthy and safe working conditions and that both clients and company’s health and safety policy and process is effectively implemented across both company and sub-contractor activities and are regularly reviewed on each and every project. This will include the timely delivery of a Health and Safety file for the works and full compliance with CDM regulations (UK or local Country equivalent)
• To build strong relationships with sub-contractors, in particular preferred suppliers, to ensure cost effective solutions which meets our quality expectations can be delivered to our clients whilst managing the risk and ensuring back-to-back terms and conditions.
• Working with other operational managers to ensure the collaborative development of the projects business with effective team working and support of colleagues.
• Development of project financial plans for revenue and profit.
• Ensure positive cash flow through the up front agreement of a relevant payment schedule and the submission of timely invoices/applications for payment.
• Manage the delivery of projects within agreed budget requirements with the target to maximise profit through cost reductions and better buying of sub-contractor services.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Promoting and maintaining the core values of Salute.
• Delivering effective business communication through advice, review, leadership and direct contribution to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Supporting the sales process through solutions development, participation in presentations and consultation meetings.
• Developing designs – Support on a range of scientific, mathematical, and engineering concepts to products and designs, with a focus on Data Centre principles.
• Project Management – The role could be required to manage projects that they are leading on. This will involve a range of delegation, organisation, communication and team working skills.
• Reviewing performance - Develop and produce designs, products or processes, and review the effectiveness of certain products or processes. This might be to improve output, efficiency, old technology or other areas of improvement that might be necessary. 
• Consulting and advisory projects as required.
• Ability to work overseas as and required by the business.

We’re Looking for Someone With

• Higher educational qualifications to ‘A’ level/HNC/D or degree
• Technical education in an Electrical or Mechanical discipline or equivalent
• Working knowledge of generators, coolers and UPS systems would be desirable
• Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level, desirable skills in PowerPoint and MS Project
• Experience with commissioning and startup of data center mechanical systems. 

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Dublin, Ireland
 
The Client

Datacenter People is working with the largest global provider of cloud and carrier neutral data center, colocation and interconnection solutions.

What The Job Involves 

• Ensure our Data Centres are running smoothly and efficiently at all times.  
• Carry out technical maintenance, repairs, and installations whilst providing support to our customers to meet SLAs.  
• Involved with the day-to-day surveillance of buildings and equipment, liaising with contractors and acting as the first point of contact for the escalations of alarms. 

We’re Looking for Someone With

• Proven engineering experience in air conditioning, UPS, generators, and LV systems  
• Experience working as a technician in an electrical or industrial environment  
• Strong technical fault-finding skills. 
• A thorough, accurate approach to completing tasks  
• Good communication skills in English, including report writing.  
• Ability to adapt quickly to changing priorities.  
• A can-do attitude, with the drive to take on new responsibilities.   

Experience with commissioning and startup of data center mechanical systems. 
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Stavanger, Norway
 
The Client

Datacenter People has been instructed by one of the leading multi-technical engineering service providers in the Nordics with a focus on critical infrastructure solutions.

What The Job Involves 

• Lead, drive, and distribute work within the project.
• Monitor Company’s interests as a supplier and handle risks and opportunities, anticipating future consequences responsibly and accurately. 
• Lead and take overall responsibility including the project’s financials, governance, and oversight. 
• Build the project organizstion and implement QA/QC and health & safety management systems.

We’re Looking for Someone With

• Possesses a post-secondary education, preferably in engineering.
• Has prior experience in a leadership role managing large, complex, fast track projects (over 50 million EUR).
• Has thorough experience from installations and technical systems in data centers, and the cooperation model between suppliers and international clients.
• Understands business models and contracts which are standard in
• international data center projects.
• Has led large organisations with multiple levels, including direct staff and subcontractors.
• Is fluent in English, both spoken and written; Swedish or Norwegian is an advantage.

Experience with commissioning and startup of data center mechanical systems. 
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.