About

Woking, UK
 
The Client

Datacenter People is working with the largest global provider of cloud and carrier neutral data center, colocation and interconnection solutions.

What The Job Involves 

• Provides technical customer service support and carries out operational technical interventions requested by clients (e.g., Hands & Eyes, Cross/Disconnects) which can include direct contact with customers. 
• Monitors and documents customer services provided by external providers and accompanies customers who request access to Digital Realty’s centralised patching room. 
• Supports Service Implementation activities, under the coordination of the Service Design & Implementation Engineer/Manager. 
• Executes migration activities (labelling, installation, documentation, and testing). 
• Executes operational tasks regarding incidents and problem management. 
• Potentially guides and supports more junior colleagues. 
• Informs clients, Customer Service Planning, and potentially ECSC about progress in interventions and the delivery of any value-added services, follows up on customer termination requests and questions. 
• Records the intervention in a local report for the Data Centre Manager and Senior Site Engineer Manager and provides feedback to the Customer Service Planning team. 
• Adheres to the QHSSE Responsibilities Matrix. 
• Additional Duties and Responsibilities: 
• Take on other special projects/assignments as directed by the Customer Service Manager / Senior Site Manager (or Site Manager). 
• Participate in the full continuous (24x7) Call Out team together with the other Engineers. 

We’re Looking for Someone With

• Vocational or Bachelor level qualification of a technical nature (qualified electricians are a distinct advantage). 
• Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential). 
• 3-5 years' of previous relevant experience as a technician in Telco, IT, or DC background (preferred but not essential). 
• Experience with networks desired but not essential. 
• ITIL and/or Service Now Experience is preferred but not essential. 
• Experience working in a client-facing data centre. 
• Demonstrable knowledge of data installations and terminations. 

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Hamburg, Germany
 
The Client

Datacenter People is working with the leading provider of reliable, sustainable and highly connected edge data centers in Europe, with locations in Germany, France, The Netherlands, Belgium and Denmark.

What The Job Involves 

• To operate the Critical Processes to ensure the mitigation of risk to the operation of critical plant and equipment. 
• To follow EOPs and escalate accordingly when an incident occur. 
• To follow and create MOPs and SOPs. 
• Ensure that routine PPM is carried out to all mechanical and electrical plant in accordance with Site task schedules and asset lists. 
• Write the statements of work (SOW) to define the scope of service contracts with the vendors/suppliers. 
• Ensure that reactive tasks throughout the building are completed and be proactive in highlighting areas where improvements can be made. These reactive calls to also include concessionary stores and fabric related items. 
• Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. 
• Ensure that suitable spares are available to carry out both maintenance and reactive works.  To provide parts lists and estimated timescales to carry out remedial works. 
• Ensure that all relevant paperwork is completed regarding PPM, reactive and breakdown works and that it is passed without delay to the contract administrator. 
• Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken to ensure safe working practices at all times. 
• Carry out AP duties (training provided) and the issuing of permits to work 
• Ensure the provision of a Safe and Healthy working environment.  To include the wearing of uniform and PPE at all times.    
• To develop a good working relationship with all members of staff and clients. 
• Ensure the professional image of the company is presented to clients at all times 
• Ensure that all of Company’s security concept and principles are executed at all times. 
• Supervising and monitoring of Company's sub-contractors works whilst they are on site undertaking maintenance. 
• To arrange and provide holiday and sickness cover at short notice and be flexible in their working patterns. 
• Be able to fulfill Standby duty services on a monthly basis in collaboration with the other site DSE’s. 

We’re Looking for Someone With

• A real team player; you enjoy to increase productivity by working together. 
• Have been responsible for the operation of a data center. 
• Experience in main distribution board switching of ACB’s. 
• Experience in changing modes of UPS i.e. start-up / Maintenance bypass / Eco-Ess Mode / VMMS Energy management mode.
• Knowledge of Critical cooling systems and SLA’s / KPI’s within a critical environment 
• Knowledge of basic Air Conditioning and humidity control. 
• Experience in the operation and control of generators and UPS. 
• Experience in use and interrogation of BMS systems in monitoring plant.
• Practical knowledge of H&S requirements including RA’s, Lock out Tag out, permits to work. 
• Experienced in vendor management. 
• Self-motivated and professional manner.
• Good communication skills (German and English Language). 
• Basic knowledge of MS office applications. 
• Experience with an asset management tool.

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Dublin, Ireland
 
The Client

Datacenter People is working with the largest global provider of cloud and carrier neutral data center, colocation and interconnection solutions.

What The Job Involves 

• Provide Tier 1 and Tier II network and customer service support for mission critical 24/7 Data Centers.
• Provide Tier I direction and coaching for customers portal usage.  
• Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers.  
• Monitor and action Alarm platforms to ensure all major or critical alerts are dealt with within SLA.  
• Generate and publish internal and external customer notifications and updates relative to Incidents, Maintenance and Advisories specific to site or regional impact.  
• Provide proactive and reactive assistance for external customers specific to site operations, connectivity product and customer portal issues and questions.  
• Escalation point for issues escalated from junior team members where appropriate.  
• Provide support for the DLR network environments including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion, or escalate as needed.  
• Detects and analyses alarms to provide basic troubleshooting, escalating to Tier III and management if necessary.  
• Prioritise and triage work properly to meet established KPI measures and commitments.  
• Provide effective communication with Tier III and management to ensure issues that are escalated receive immediate attention.  
• Provide thorough documentation of Incident, Maintenance and Problem details in near real-time using existing systems & tools.   
• Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations.  

We’re Looking for Someone With

• 1 year of experience working in a Network Operation Center, Contact Center or equivalent.  
• 1 year of experience providing customer service or technical support or equivalent.  
• Excellent written and oral communication skills, able to engage with colleagues and customers and diffuse difficult situations.  
• Ability to multi-task and prioritise job requirements.  
• Discipline and commitment to meet deadlines.  
• Self-motivated and able to work on issues independently with limited supervision.  
• Effective organisational skills and attention to detail.  
• Basis skills with Microsoft Operating Systems, Office Suite and Visio.  
• CCNA or equivalent certification preferred.   

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Frankfurt, Germany
 
The Client

Datacenter People is partnering with a leading European integrated power solutions manufacturer, a brand independent supplier of power systems for mission critical sectors including data center.

What The Job Involves 

• Carrying out maintenance work, repairs and troubleshooting on Diesel Emergency Power Installations.
• Carrying out external and internal inspections of the Diesel Emergency Power Installation and keeping the installations in top condition.
• Maintenance work on fuel polishing units and fuel systems.
• Optimisation of systems and reading of operating systems.
• Providing the customer with explanation and advice based on the diagnosis you made.
• Creating comprehensive reports in our ERP system.

We’re Looking for Someone With

• Service-oriented, flexible attitude and customer-oriented energy.
• Technical insight into engines and machinery, where no bolt is left untightened. Ability to perform under pressure, because even under the toughest circumstances you are unstoppable.
• Willingness to learn new things and adapt to new techniques.
• Agility to work in any tight space and also overcome any obstacle. Technical MBO-3 diploma and ideally experience in a service-oriented role. Technical beating heart for combustion engines.
• A valid driver's license B.  

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Montreal, Canada
 
The Client

Datacenter People has been instructed by a global player and the leading European cloud provider operating over 450,000 servers within 34 data centers across 4 continents to reach 1.6 million customers in over 140 countries.

What The Job Involves 

• Define and deploy indicators to control and monitor your region's performance. 
• Monitor performance and assist teams in the operation of IT and infrastructure activities: growth connections, inventory management, etc.
• You help maintain and run the data center infrastructure. 
• Plan and coordinate the operational activities of the data centers located in your region. 
• Ensure that expected service levels are met and guarantee operational improvement. 
• Monitor the application of our key regional processes and participate in the continuous improvement of processes within your scope. 
• Ensure that data centers and production facilities comply with local regulations. 
• Manage operational teams in your region's data and production centers. 
• Inform, direct and coordinate center managers. 
• Contribute to the deployment of skills and the optimisation of regional organisation. 
• Help define the training and documentation required to optimise and improve performance.
• Drawing up workload and recruitment plans with the human resources department. You participate in the recruitment of production data center teams. 
• Define and evaluate the budgets required for each center in the region.
• Provide leadership and direction for your region's development initiatives. 
• Build strong links with companies in your region and contribute to regional development and growth.
• Contribute to the deployment of new data centers in your region. 
• In liaison with the regional sales team, you will contribute to knowledge of our activities and operating model and supervise visits to our data centers. 
• Manager of the Beauharnois site, which is unique in that it contains both a data center and a production center. 
• As such, you are the main contact for local and regional external authorities, as well as the internal contact for OVHcloud HQ services. 
• Lead the local management committee, monitor KPIs for the 2 parts Production and Data center.
• Coordinate operations for the data center, production center and site growth with expansion projects. 
• Responsible for relations with the USA sites, in conjunction with the USA regional manager, mainly concerning the production of racks for the USA region. 
• Responsible of promoting OVHcloud externally with the local community and be in charge of relations with neighbouring manufacturers. 

We’re Looking for Someone With

• Very good knowledge of IT and data center infrastructures. 
• Excellent leadership, communication and organisational skills. 
• Ability to manage and support data center and production managers. 
• Mastery of continuous improvement and industrial performance methods 
• Crisis management. 
• Knowledge of operational management tools (budgeting, reporting, etc.) 
• Ability to work in compliance with standards and regulations. 
• Good knowledge of English and French, written and spoken.
• Good leadership skills.
• Open-mindedness and ability to involve employees in a global context 
• ability to lead and unite teams.
• Proven experience in site management. 
• 10 years' experience in industrial site management, and in intercultural environments  
• Experience within global companies, interacting with corporate departments based in Europe. 
• Strong regional network.  
• Experience in IT is a plus.   

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Dublin, Ireland
 
The Client

Datacenter People is working with the largest global provider of cloud and carrier neutral data center, colocation and interconnection solutions.

What The Job Involves 

• Ensure our Data Centres are running smoothly and efficiently at all times.  
• Carry out technical maintenance, repairs, and installations whilst providing support to our customers to meet SLAs.  
• Involved with the day-to-day surveillance of buildings and equipment, liaising with contractors and acting as the first point of contact for the escalations of alarms. 

We’re Looking for Someone With

• Proven engineering experience in air conditioning, UPS, generators, and LV systems  
• Experience working as a technician in an electrical or industrial environment  
• Strong technical fault-finding skills. 
• A thorough, accurate approach to completing tasks  
• Good communication skills in English, including report writing.  
• Ability to adapt quickly to changing priorities.  
• A can-do attitude, with the drive to take on new responsibilities.   

Experience with commissioning and startup of data center mechanical systems. 
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

Stavanger, Norway
 
The Client

Datacenter People has been instructed by one of the leading multi-technical engineering service providers in the Nordics with a focus on critical infrastructure solutions.

What The Job Involves 

• Lead, drive, and distribute work within the project.
• Monitor Company’s interests as a supplier and handle risks and opportunities, anticipating future consequences responsibly and accurately. 
• Lead and take overall responsibility including the project’s financials, governance, and oversight. 
• Build the project organizstion and implement QA/QC and health & safety management systems.

We’re Looking for Someone With

• Possesses a post-secondary education, preferably in engineering.
• Has prior experience in a leadership role managing large, complex, fast track projects (over 50 million EUR).
• Has thorough experience from installations and technical systems in data centers, and the cooperation model between suppliers and international clients.
• Understands business models and contracts which are standard in
• international data center projects.
• Has led large organisations with multiple levels, including direct staff and subcontractors.
• Is fluent in English, both spoken and written; Swedish or Norwegian is an advantage.

Experience with commissioning and startup of data center mechanical systems. 
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
 

Remote, UK
 
The Client

Datacenter People is working with a global data center services provider delivering project management, engineering design and critical facility management to hyperscale, colocation, and edge leaders.

What The Job Involves 

• Develop and prepare technical performance specifications, designs, drawings, equipment schedules and reports.
• Decide on an approach to fulfilling the customer needs as appropriate.
• Undertake discrimination, selectivity and cable selection.
• Design and selection of electrical components and systems for various projects, ensuring compliance with industry standards and client requirements.
• Creatively develop performance, quality, tendering and Client documents.
• Developing cost plans and timelines.
• Carry out tender analysis.
• Issue and review technical RFI's and design submittals.
• Carry out auditing of site infrastructure and hardware, SPoF analysis, provide a detailed and comprehensive set of recommendations, condition reports and cost plans.
• Identifying and addressing problems.
• Develop concept designs.
• Witness and supervise commissioning and acceptance tests (IST).
• Staying up to date with international industry trends.
• Conducting research and applying new knowledge.
• Designing processes and systems.
• Implementing solutions and designs.
• Training other engineering personnel.
• European travel as and when required.

We’re Looking for Someone With

• Bachelor's degree in an electrical engineering field or undertaken an Electrical Design served apprenticeship.
• Developed and prepared designs, client briefs and performance-related documentation
• Working knowledge of electrical distribution systems Working knowledge of electrical power components and their operation and configuration
• Working knowledge of LV Electrical circuit arrangements, calculation and selection of protection systems, cables and distribution.
• Drafting capabilities, hand-drawn and CAD.   

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.