Remote Hands Technician

SIMILAR JOBS

• Mission Critical – Operations Support (Data Center)

  Competitive

  EMEA

  Operations & Engineering

  Permanent

  Dublin, Ireland
   
  The Client

  Datacenter People is working with the largest global provider of cloud and carrier neutral data center, colocation and interconnection solutions.

  What The Job Involves 

  • Provide Tier 1 and Tier II network and customer service support for mission critical 24/7 Data Centers.
  • Provide Tier I direction and coaching for customers portal usage.  
  • Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers.  
  • Monitor and action Alarm platforms to ensure all major or critical alerts are dealt with within SLA.  
  • Generate and publish internal and external customer notifications and updates relative to Incidents, Maintenance and Advisories specific to site or regional impact.  
  • Provide proactive and reactive assistance for external customers specific to site operations, connectivity product and customer portal issues and questions.  
  • Escalation point for issues escalated from junior team members where appropriate.  
  • Provide support for the DLR network environments including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion, or escalate as needed.  
  • Detects and analyses alarms to provide basic troubleshooting, escalating to Tier III and management if necessary.  
  • Prioritise and triage work properly to meet established KPI measures and commitments.  
  • Provide effective communication with Tier III and management to ensure issues that are escalated receive immediate attention.  
  • Provide thorough documentation of Incident, Maintenance and Problem details in near real-time using existing systems & tools.   
  • Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations.  

  We’re Looking for Someone With

  • 1 year of experience working in a Network Operation Center, Contact Center or equivalent.  
  • 1 year of experience providing customer service or technical support or equivalent.  
  • Excellent written and oral communication skills, able to engage with colleagues and customers and diffuse difficult situations.  
  • Ability to multi-task and prioritise job requirements.  
  • Discipline and commitment to meet deadlines.  
  • Self-motivated and able to work on issues independently with limited supervision.  
  • Effective organisational skills and attention to detail.  
  • Basis skills with Microsoft Operating Systems, Office Suite and Visio.  
  • CCNA or equivalent certification preferred.   

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

• Data Center Manager

  Competitive

  EMEA

  Operations & Engineering

  Permanent

  Frankfurt, Germany
   
  The Client

  Datacenter People has been instructed by a global player and the leading European cloud provider operating over 450,000 servers within 34 data centers across 4 continents to reach 1.6 million customers in over 140 countries.

  What The Job Involves 

  • Assure site safety and compliance.
  • Assure adherence to relevant security standards. 
  • Enable the continued growth and development of the site (infrastructure and IT).
  • Manage and operate world class infrastructure. 
  • Reduce operational risk through pro-active management of infrastructure and analysis of faults and weak signals. 
  • Facilitate good/positive communications across departments. 
  • Exhibit leadership and instil the company vision whilst executing relevant/necessary corporate strategies. 
  • Manage day to day finances (opex/capex) for the data center.
  • Contribute to OVH group continual improvement and groupwide discussions and initiatives. 

  We’re Looking for Someone With

  • Knowledge of power distribution and delivery architecture and equipment including transformers, generators, UPS and batteries 
  • Knowledge of best practice preventative maintenance regimes for critical infrastructure.
  • Knowledge and experience of IT cooling systems architecture and operations in supporting live IT loads.  
  • Knowledge of ISO27001, ISO9001, ISO50001 and PCI-DSS standards. 
  • Opex/capex, profit/loss reporting and general financial planning and reporting. CAPEX project justification and business cases. 
  • People management, conflict management, performance management. 
  • Ability to assess/analyse operational risks in a fast paced and dynamic working environment from the perspective of both service reliability and safety. 
  • Ensuring group strategy and goals are well communicated to all persons. 
  • Fluent German and professional English (at least B2).

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

• Data Center Manager

  Competitive

  EMEA

  Operations & Engineering

  Permanent

  Frankfurt, Germany
   
  The Client

  Datacenter People is partnering with a leading German data center operator that delivers colocation services across a highly secure network of facilities at central points in Europe.

  What The Job Involves 

  • Responsible for the operation, maintenance and adjustment of all building and utility systems and equipment, including but not limited to: Uninterruptible power supply systems (MVMD, LVMD, UPS, EPS); Cooling supply systems Air conditioning and ventilation systems; Security systems: Fire protection, access control systems, intrusion detection systems, video surveillance systems, acoustic systems; Electrical and air conditioning measurement systems; Building control technology and monitoring/management systems; Electrical and network cabling systems
  • Checks changes/updates to the technical documentation for systems and equipment (in cooperation with the supplier, design department, supervisory authority, customer) and ensures that the systems are up to date.
  • Trouble shooting and management of incidents via a ticket system according to SLA and OLA specifications.
  • Personnel responsibility for internal employees, technical management of external employees and organisation of the service partner for service + maintenance.
  • Project responsibility for the renewal of the infrastructure.
  • Preparation of the annual budget.

  
  We’re Looking for Someone With

  • Experience e.g. as a senior engineer, technician or foreman in the operation of data centers or in the process-oriented industrial/production sector.
  • Experience in managing engineering consultants and contractors.
  • Experience and knowledge of legal, state and local building and safety codes
  • and requirements.
  • Experience with HyperScalers / Cloud DCs Customers.
  • In-depth knowledge of energy management and conservation, predictive and preventive maintenance, code compliance, federal regulations and applicable building and construction codes.
  • Experience with critical monitoring systems and their configuration.
  • Experience in leading, defining and delivering technical solutions for facilities management.

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.