Presale and Product Support

Job Description

Remote, UK
 
The Client

Datacenter People has been engaged by a leading provider of converged data center and IT infrastructure management solutions.

What The Job Involves 

• Compliance and RFP Responses: Understand and analyze requests, draft initial responses using AI tools, and refine them with more specific technical details. 
• Technical Documentation and Manuals: Learn product features, user interfaces, and best practices. Prepare user-friendly manuals and technical materials to help both customers and internal teams. 
• Functional Design Support: Gain a solid grasp of data center environments and assist in creating functional design documents that align with project requirements. 
• Presales Support and Demos: Help prepare demonstrations and proposals. Address technical questions and coordinate with different departments to ensure smooth presentations. 
• PoCs and Technical Support: Work on proof-of-concept projects to showcase product features.  
• Marketing Activities: Contribute to relevant marketing events, webinars, or trade shows, and support promotional content creation with the Marketing team. 

We’re Looking for Someone With

• Basic technical background and a strong interest in technology. 
• Good communication skills in English – both written and verbal. 
• Ability to work independently in the UK while collaborating with local and remote teams. 
• Familiarity with AI tools, or an eagerness to learn, for drafting and refining technical responses. 
• Strong organizational abilities, with the capacity to handle multiple tasks and meet deadlines. 
• Self-motivated mindset, capable of engaging teams and stakeholders remotely. 
• Presentation skills for both internal and external audiences. 

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.