Customer Service Technician

SIMILAR JOBS

• Data Center Shift Engineer

  Competitive

  EMEA

  Operations & Engineering

  Permanent

  Amsterdam, Netherlands
   
  The Client

  Datacenter People is working with a global data center services provider delivering project management, engineering design and critical facility management to hyper-scale, colocation, and edge leaders.

  What The Job Involves 

  • Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implements new strategies for Mechanical, Electrical, and Fire Life Safety systems. 
  • Tests performance of electromechanical assemblies and electronic volt meters. 
  • Reads blueprints, schematics, diagrams, or technical orders to determine methods and sequences of processes. 
  • Inspects equipment for defects, leaks, and potential issues. 
  • Installs electrical/electronic parts and hardware in housings/assemblies with hand tools. 
  • Aligns, fits or assembles component parts using hand/power tools. 
  • Operates, monitors, maintains, and responds to abnormal conditions in Mechanical, Electrical, Plumbing, Fire Life Safety, Security Systems, Building Monitoring Systems, and control systems. 
  • Analyse systems to ensure best practice for internal/external customers. 
  • Provides feedback on effectiveness of existing standards and processes. 
  • Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades. 
  • Collaborates on the tracking and completing aggressive preventive and predictive maintenance programs. 
  • Collaborates on determining maintenance requirements for mechanical, electrical, plumbing, fire life safety systems, and security systems. 
  • Complete planned and ad-hoc preventive maintenance work assignments 
  • Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions. 
  • Rapid response, investigation, and management of indoor emergency situations and air quality complaints 
  • Have a complete working knowledge of creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work. 
  • Monitor performance/note deficiencies of service contractors and recommend changes as necessary. 
  • Perform other related duties and responsibilities as assigned by management. 
  • Completion of documentation, notification, escalation, tracking and follow up of all incidents and requests. 

  We’re Looking for Someone With

  • Proven experience in the operation, installation, and maintenance of data center critical equipment, building systems with in-depth technical understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and control systems. 
  • Knowledge of the electrical and mechanical systems used in a data center environment, including Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units, CRAC units and building management systems (BMS). 
  • Ability to write and review operational documents such as SOPs, MOPs, EOPs, MBO 2. 
  • LV/HV authorised to switch Certificate (NEN3140-NEN3840). 
  • Mechanical and/or Electrical training/education, with particular focus in power; 
  • Must have or be able to complete Safety for Operational Supervisors training.
  • Relevant work experience in a data center or other critical environment. 
  • High school diploma or College Degree. 
  • Good observation skills and problem-solving ability. 
  • Good verbal and written communication skills in Dutch and Englis.h 
  • The role is a full-time position and based in Amsterdam, The Netherlands, and will include business travel as needed to meet business demands but will likely be nominal. 

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

• Data Center Technician

  Competitive

  EMEA

  Operations & Engineering

  Permanent

  Slough/Woking, UK
   
  The Client

  Datacenter People has been instructed by a leading provider of technology managed services and smart building solutions for data centers and critical workspaces.

  What The Job Involves 

  • Perform and deliver patching and jumpering on infrastructure frames. 
  • Provide 1st and 2nd line fault finding diagnosis and fixing of SCS and Switch Connectivity. 
  • Conduct infrastructure testing with Fluke test equipment and management software (Linkware) and ensure compliance with manufacturer, customer and published standards. 
  • Provide LAN technology support, with the ability to configure IP addresses on devices. 
  • Coordinate and deliver Data Centre moves, including decommissioning, recommissioning, and testing equipment. 
  • Interact with end users to diagnose issues and to understand their specific requirements. 
  • Liaise directly with the Client to ensure that projects are meeting requirements and being delivered within the agreed timeframe. 
  • Supervise onsite teams for installation purposes  
  • Report on progress and any issues affecting the work to relevant managers, both internal and external, using designated systems and agreed processes. 
  • Act as a single point of contact for IT equipment moves. 
  • Facilitate communication between various stakeholders, both technical and non-technical, to ensure the successful delivery of moves and support. 
  • Complete accurate, timely documentation and provide appropriate certification to the Client. 
  • Survey, quote, and plan installations/projects on a small to medium scale in line with Client requests. 
  • Comply with Risk Assessment, Method Statement (RAMS) and on-site Health and Safety requirements. 
  • Work from construction drawings, diagrams and schematics, scopes and specifications, ensuring responsibilities under the Health and Safety at Work Act 1974; in particular, the need to take care of own health and safety in the workplace, whilst also being responsible for those that might be affected by own actions. 

  We’re Looking for Someone With

  • Understand the basic elements of IT network architecture, including the range of cable types and networking equipment. 
  • Understand the test parameters for copper and fibre cable certification in accordance with appropriate industry standards e.g., BSEN 50346 – Information Technology-Testing of Installed Cables, the routine for test equipment service and calibration. 
  • Understand the types of health and safety risk that could be incurred whilst carrying out cabling connectivity tasks, who might be affected by the risk, and what actions can be taken to mitigate the risk. 
  • Familiar with the concept of the ‘internet of things’ (IoT) and the effects of emerging technologies on media selection, installation practices and additional testing requirements. 
  • Familiar with the structural components of equipment racks/cabinets and how to assemble them to meet the requirements of the infrastructure design. 
  • Good communication skills, both written and verbal, in order to communicate effectively with colleagues and key stakeholders in the customer’s organisation. 
  • Understand the need to maintain accurate documentation and the depth of information required for successful completion and handover to the Client. 
  • Good MS Office Suite (Outlook, Excel, Word, Teams etc.) and general IT skills. 
  • Ability to follow clear directions and work in accordance with agreed processes.  
  • Use literacy and numeracy skills to quantify requirements and timelines for tasks to be carried out. 
  • Follow best technical practices to maintain quality standards whilst meeting agreed timescales. 
  • Interpret detailed project plans to construct and fix network equipment cabinets, prepare cable pathways, and install cable support and containment systems.  
  • Proficient in the use of testing equipment, including OTDR and Fluke DTX 5000. 
  • Comply with Risk Assessment, Method Statement (RAMS) and on-site Health and Safety requirements. 
  • Reduce the danger of working in confined spaces by implementing appropriate health and safety procedures, using and maintaining personal protective equipment. 
  • A valid ECS/CSCS Card. 
  • A relevant qualification, e.g., CNet CNCI®, CNet CNIT ®, BICSI Installer Level 2/3 or a recognised equivalent. 
  • At least 3 years' relevant practical experience in a similar role. 
  • Experience installing mainstream copper and fibre ICT cabling systems. 
  • General understanding and knowledge of Data Center Services. 

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

• Senior Data Center Engineer

  Competitive

  EMEA

  Operations & Engineering

  Project

  Brussels, Belgium
   
  The Client

  Datacenter People is working with a global data center services provider delivering project management, engineering design and critical facility management to hyper-scale, colocation, and edge leaders.

  What The Job Involves 

  • Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. 
  • Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades. 
  • Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions. 
  • Rapid response, investigation, and management of indoor emergency situations and air quality complaints. 
  • Have a complete working knowledge of creating, closing, and tracking 'work requests' (WR). Initiate or respond to work orders, follow-up and verify completion of work. 
  • Use of customer ticketing systems and relevant processes e.g., change requests. 
  • Monitor performance/note deficiencies of service contractors and recommend changes as necessary. 
  • Perform other related duties and responsibilities as assigned by management. 
  • Work within a on call rotation during outside normal business hours and be able to respond to incidents while on call. 
  • Draft and review operational documents such as SOPs, MOPs, EOPs. 

  We’re Looking for Someone With

  • Proven experience in the operation, installation, and maintenance of data center critical equipment, building systems with in-depth technical understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and control systems.
  • Knowledge of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units, CRAC units and building management systems (BMS). 
  • Good verbal and written communication skills in Dutch and English.
  • Electrical or mechanical qualification. 
  • Ability to write and review operational documents such as SOPs, MOPs, EOPs.

  We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.