Director of Operations

Job Description

Remote, France
 
The Client

Datacenter People is partnering with a European specialist data center operator that delivers services through a campus model. Today they own and operate 22 data centers across France, Italy, Spain, Poland and Luxembourg.

What The Job Involves 

• DIMS: Respect and enforce the certification policy and be proactive in improving the Integrated Management System (IMS) with stakeholders. 
• H&S: Respect and enforce health and safety rules. 
• Environment: Respect and enforce environmental policies. 
• Information security: Respect and enforce information security policies. 
• Energy: Respect and enforce the policy of energy management policy. 
• Hires and inducts the right team of DC Infrastructure Lead, Energy Manager, Operational Quality Manager, DC Operations Contract Manager. 
• Develops people, owns training programs, manages performance, and ensures succession planning. 
• Defines performance targets and implements improvement plans with France Country Director to address performance issues. 
• Issues periodic operational performance reports, and ensures operational standards align with the business and industry best practices. 
• Drives continuous improvement and lessons learned, manages risks within own scope  
• Manages COGS and CAPEX budgets, accountable for budget early warnings.
• Works with other teams to constantly improve the level of service rendered internally and to our customers. 
• Defines the 3-years' roadmap in collaboration with France Country Director and Global Data Center France Operations Director 
• Assists with special queries from other countries such as new data center launch, crisis resolution, or any other operations related topic. 

We’re Looking for Someone With

• 10+ years' experience in similar position or in mission-critical operation, with background in incident management and resolution.  
• Bachelor's Degree in Electrical/Mechanical/Energy Engineering or equivalent experience. 
• Fluent English (B2/C1). 
• Experience in people management.
• Experience with complex systems. 
• Experience with change management and facility management. 
• Experience with incident management, incident resolution and learning from errors.  
• Agile with IT tools – knowledge of ticketing tools such as JIRA, Proxima or Remedy. 
• KPI and metrics management and analysis.
• Experience in managing people’s managers. 
• Familiar with customer success management in Data Centers. 
• Effective communication – emails, phone and face to face. 
• Strong work ethics and trustworthiness, capability of building a trusting. relationship with peers and senior leadership. 
• Strategic thinking and ability to build a multiple year vision. 
• Capability of conveying strategic ideas through written documents. 

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.