Director Of Technical Operations

Job Description

Remote with but near Northern Virginia, Dallas-Fort Worth, San Jose or Portland
 
The Client

Datacenter People is partnering with one of the world's leading data center operators, delivering digital infrastructure to scale the world's most innovative companies, through a comprehensive suite of wholesale, colocation, build-to-suit, and powered shell solutions.

What The Job Involves 

• Lead and coach the Technical Operations team as STACK’s center of excellence for BMS, EPMS, and CMMS technologies; critical operations training; and technical policies and processes.
• Collaborate with the leadership team to identify opportunities to improve our Technical Operations program; Develop and implement agreed changes.
• Champion a culture that’s safety-focused, candid, and transparent.
• Drive definition, development, and implementation of maintenance, quality control, and safety process changes to improve critical operations productivity and effectiveness.
• Work with critical operations leadership in the development and supervision of the facility maintenance program and equipment/system operation.
• Demonstrate technical knowledge and experience in electrical and mechanical support systems, telecom, and cabling to include; power distribution systems, emergency power, UPS systems, HVAC, and fire alarm and suppression systems.
• Subject matter expert on critical facilities maintenance policies, procedures, safety, training, and data center critical functions.
• Develop and implement new maintenance standards, as well as work to improve existing standards to support site operations.
• Ensure that MOP’s, SOP’s, and EOP’s are developed, reviewed and audited through all stages of the maintenance process for electrical, mechanical, communications, and safety support equipment.
• Lead a quality assessment program that documents compliance with and opportunities to improve adherence to policies and processes.
• Mentor and provide training for personnel in the planning, scheduling and completion of preventative, corrective, and emergency maintenance.
• Implementation of training for site personnel on all aspects of individual job duties.
• Lead root cause analysis process and deep dive into abnormal occurrences within the data center.
• Provide user support and training for field operations tools and processes.
• Assist in troubleshooting and resolving process and system issues that inhibit critical operations productivity.
• Participate in departmental leadership meetings.
• Gather, document, and share best practices. Act as a change agent.

We’re Looking for Someone With

• High school diploma or equivalent; Bachelor’s Degree preferred.
• Minimum of 4-5 years’ experience in a data center or other related mission critical
• operations role.
• Knowledge of data center (hyper scale, enterprise, and colocation), and
• telecommunications industries.
• Experience working with various Microsoft o
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