• OPPORTUNITIES
    This job is no longer available.
    You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

    Operations & Engineering

    Critical Operations Technician

    Competitive
    Americas
    Permanent
     
    profile-image

    Ashley Clark Principal

    Job Description

    Chicago, USA
     
    The Client

    Datacenter People is partnering with one of the world's leading data center operators, delivering digital infrastructure to scale the world's most innovative companies, through a comprehensive suite of wholesale, colocation, build-to-suit, and powered shell solutions.
     
    What the Job Involves

    • Implement and follow the standardised culture of always working safely across all STACK data centers.  
    • Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include Electrical, Mechanical, Building Monitoring, and Control.  
    • Tracking and trending operational characteristics.  
    • Provide feedback to management on the effectiveness of existing standards and processes  
    • Work with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance schedule  
    • Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on agreed-upon priorities.  
    • Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency.  
    • Manage systems to avoid unplanned, customer-impacting outages  
    • Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency  
    • Coordinate and oversee power installations and upgrades  
    • Navigate and utilize a CMMS system.  
    • Use developed procedures to solve problems  
    • Assist in asset and consumable inventory management.  
    • Responsible for the tracking and proper labelling of all equipment per established procedures.  
    • Provide day-to-day exceptional customer service and support.  
    • Incident escalation, response, and follow-up report writing.
    • Maintain and complete regular facility and security tours documenting and responding to found issues.  
    • Provide applied mechanical and integrated control expertise for the entire data center  
    • Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.  
    • The job may require taking on on-call duties outside of normal working hours.  
    • Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time. 

    We’re Looking for Someone With

    • High school diploma or equivalent.
    • Minimum of 1-3 years experience in a data center or other related mission-critical operations role.  
    • Experience working with various Microsoft Office applications and other database housing software.
    • Ability to handle a multitude of tasks and work well in stressful situations.  
    • Strong understanding of the electrical and mechanical systems used in a data center environment. These include, but are not limited to UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems.
    • Strong knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.  
    • Familiarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems.  
    • United States Navy Nuclear Engineering – preferred.   
    • Bachelor’s Degree or equivalent work experience – preferred.  
    • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time 
    • Must be able to lift and/or move up to 25 pounds.  
    • Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.  
    • Must be comfortable working in a high stress, fast paced environment with shifting priorities.

      
    We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

    SIMILAR JOBS
    • Assistant Critical Operations Manager
      Competitive
      Americas
      Operations & Engineering
      Permanent

      Manassas, VA
       
      The Client

      Datacenter People is partnering with one of the world's leading data center operators, delivering digital infrastructure to scale the world's most innovative companies, through a comprehensive suite of wholesale, colocation, build-to-suit, and powered shell solutions.

      What The Job Involves 

      • Lead and implement a standardized culture of always working safely across all STACK data centers.
      • Datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
      • Operate, monitor, maintain, and respond to abnormal conditions within the facility.
      • Implementing site-level efficiency projects and maintaining overall site design PUE.
      • Ensure STACK preventative and predictive maintenance program is executed.
      • Training and mentoring of junior staff.
      • Manage vendor relationships and service contracts.
      • Assist in managing vendor procurement and billing process.
      • Site budgeting and forecasting both CapEx and OpEx.
      • Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
      • Expert technical review of procedures.
      • Expert technical review of company standards and policies.
      • Manage site audits both internal and external.
      • Adherence to compliance standards.
      • Manage systems to avoid unplanned, customer-impacting outages.
      • Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
      • Navigate and utilise CMS, EPMS, and BMS systems.
      • Provide day-to-day exceptional customer service and support.
      • On-call availability may be required to respond to emergency situations at the data center.
      • Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.

      We’re Looking for Someone With

      • High school diploma or equivalent.
      • Minimum of 4-5 years' experience in a data center or other related mission critical operations role.
      • Knowledge of data center (hyper scale, enterprise, and colocation), and telecommunications industries.
      • Experience working with various Microsoft o ice applications and other database housing software.
      • 3-5 years' experience in administering and managing facility preventative maintenance programs.
      • 3-5 years' experience in vendor and project management.
      • Ability to handle a multitude of tasks and work well in stressful situations.
      • Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but not limited to: UPS, Transformers, PDU’s, RPP’s,
      • Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
      • Expert knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
      • Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC based site monitoring systems.
      • Proficient in data center commissioning standards.
      • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time
      • Must be able to lift and/or move up to 25 pounds.
      • Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
      • Must be comfortable working in a high stress, fast paced environment with shifting priorities.

      We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

    • Assistant Critical Operations Manager
      Competitive
      Americas
      Operations & Engineering
      Permanent

      Hillsboro, OR
       
      The Client

      Datacenter People is partnering with one of the world's leading data center operators, delivering digital infrastructure to scale the world's most innovative companies, through a comprehensive suite of wholesale, colocation, build-to-suit, and powered shell solutions.

      What The Job Involves 

      • Lead and implement a standardised culture of always working safely across all STACK data centers.
      • Datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
      • Operate, monitor, maintain, and respond to abnormal conditions within the facility.
      • Implementing site-level efficiency projects and maintaining overall site design PUE.
      • Ensure STACK preventative and predictive maintenance program is executed.
      • Training and mentoring of junior staff.
      • Manage vendor relationships and service contracts.
      • Assist in managing vendor procurement and billing process.
      • Site budgeting and forecasting both CapEx and OpEx.
      • Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
      • Expert technical review of procedures.
      • Expert technical review of company standards and policies.
      • Manage site audits both internal and external.
      • Adherence to compliance standards.
      • Manage systems to avoid unplanned, customer-impacting outages
      • Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
      • Navigate and utilise CMS, EPMS, and BMS systems.
      • Provide day-to-day exceptional customer service and support.
      • On-call availability may be required to respond to emergency situations at the data center.
      • Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.

      We’re Looking for Someone With

      • High school diploma or equivalent.
      • Minimum of 4-5 years' experience in a data center or other related mission critical operations role.
      • Knowledge of data center (hyper scale, enterprise, and colocation), and telecommunications industries.
      • Experience working with various Microsoft office applications and other database housing software.
      • 3-5 years' experience in administering and managing facility preventative maintenance programs.
      • 3-5 years' experience in vendor and project management.
      • Ability to handle a multitude of tasks and work well in stressful situations.
      • Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but not limited to: UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems.
      • Expert knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
      • Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC based site monitoring systems.
      • Proficient in data center commissioning standards.
      • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time.
      • Must be able to lift and/or move up to 25 pounds.
      • Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
      • Must be comfortable working in a high stress, fast paced environment with shifting prioritise.

      We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

    • Regional Data Center Manager
      Competitive
      Americas
      Operations & Engineering
      Permanent

      Montreal, Canada
       
      The Client

      Datacenter People has been instructed by a global player and the leading European cloud provider operating over 450,000 servers within 34 data centers across 4 continents to reach 1.6 million customers in over 140 countries.

      What The Job Involves 

      • Define and deploy indicators to control and monitor your region's performance. 
      • Monitor performance and assist teams in the operation of IT and infrastructure activities: growth connections, inventory management, etc.
      • You help maintain and run the data center infrastructure. 
      • Plan and coordinate the operational activities of the data centers located in your region. 
      • Ensure that expected service levels are met and guarantee operational improvement. 
      • Monitor the application of our key regional processes and participate in the continuous improvement of processes within your scope. 
      • Ensure that data centers and production facilities comply with local regulations. 
      • Manage operational teams in your region's data and production centers. 
      • Inform, direct and coordinate center managers. 
      • Contribute to the deployment of skills and the optimisation of regional organisation. 
      • Help define the training and documentation required to optimise and improve performance.
      • Drawing up workload and recruitment plans with the human resources department. You participate in the recruitment of production data center teams. 
      • Define and evaluate the budgets required for each center in the region.
      • Provide leadership and direction for your region's development initiatives. 
      • Build strong links with companies in your region and contribute to regional development and growth.
      • Contribute to the deployment of new data centers in your region. 
      • In liaison with the regional sales team, you will contribute to knowledge of our activities and operating model and supervise visits to our data centers. 
      • Manager of the Beauharnois site, which is unique in that it contains both a data center and a production center. 
      • As such, you are the main contact for local and regional external authorities, as well as the internal contact for OVHcloud HQ services. 
      • Lead the local management committee, monitor KPIs for the 2 parts Production and Data center.
      • Coordinate operations for the data center, production center and site growth with expansion projects. 
      • Responsible for relations with the USA sites, in conjunction with the USA regional manager, mainly concerning the production of racks for the USA region. 
      • Responsible of promoting OVHcloud externally with the local community and be in charge of relations with neighbouring manufacturers. 

      We’re Looking for Someone With

      • Very good knowledge of IT and data center infrastructures. 
      • Excellent leadership, communication and organisational skills. 
      • Ability to manage and support data center and production managers. 
      • Mastery of continuous improvement and industrial performance methods 
      • Crisis management. 
      • Knowledge of operational management tools (budgeting, reporting, etc.) 
      • Ability to work in compliance with standards and regulations. 
      • Good knowledge of English and French, written and spoken.
      • Good leadership skills.
      • Open-mindedness and ability to involve employees in a global context 
      • ability to lead and unite teams.
      • Proven experience in site management. 
      • 10 years' experience in industrial site management, and in intercultural environments  
      • Experience within global companies, interacting with corporate departments based in Europe. 
      • Strong regional network.  
      • Experience in IT is a plus.   

      We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.

    See all